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| FAQ |
| What is ECSnap.com OneSolution? |
|
OneSolution
is a powerful on-line tool which allows you to have a Custom-built
website with unique design features, a powerful shopping cart &
value added services such as Search Marketing, Web Maintenance &
Content Development. OneSolution also includes a reliable 15GB Web
Hosting to host your website / webstore. You website is custom
designed with the helping hands of professional designers in 7
days. See all our features here. |
| How can I get a custom designed WebSite using your services? |
|
Getting a
WebSite made with us is as easy as ABC. Just choose a desired
website template from more then 250 templates of any kind, order
any design customization you want and get a professional high
quality website. We will add a Professional Shopping Cart to it
along with many value added services. |
| Do I need any special skills in Web Design in order to order customization? |
|
No, you don't
need any special skills at all. All you need is to fill up a
questionnaire that we will send you on signing up with us and
explain what website you want. The rest of work will be done for
you by our professional designers. |
| What is a customized template? |
|
A website
template is a pre-made web page "without contents", very similar
to a document or greeting card template, where you insert any
images or text. The main template advantage is that you can
preview the appearance of your future website before you pay for
it. Template customization is a process of changing (updating) a template according to the customer's requirements. You may order adding your text and images, changing colors and size, creating custom scripts and flash animated area. You may order anything you desire and our professional designers will bring it to life for you! |
| Is it not better to order a WebSite from a regular web design studio? |
|
Hiring web
designers/developers to create a new, unique website costs several
times more and takes more time than OneSolution does. When
ordering a website from a web design studio you can not view the
end result of your future website before the work is completed,
where as with templates this is possible. So, in addition, with
website studios you will be forced to spend a long time and extra
money before you get the design that you really like. |
| Why are ECSnap.com's services so fast and inexpensive? |
|
Our designers
do not have to start by creating new website layouts. They work
with pre-made web templates, so our designers only need to change
(update) existing templates. |
| How can I explain what I want exactly? |
|
Professional
support managers will be assigned to your project. You will
communicate with them via dedicated round-the-clock chat, via
e-mail or phone. You don't need any technical skills to give us
the idea of your future site. Our professional and experienced
managers will give you all the assistance and advice that you may
need. |
| What customizations can I order? |
|
You may order
any level of design customization you want. We provide a wide
range of services, from simple pasting customer's text, to
creating awesome original layouts & web designs. You name it, we
will manage to top your expectations! You may order adding your text and images, changing colors and size, creating custom scripts and flash animated area. You may order anything you desire and our professional designers will bring it to life for you! |
| What are the fees for OneSolution |
|
You may view
our fees here: www.ecsnap.com/onesolution-pricing.htm |
| How long will it take to get the result? |
|
Once you have
explained to manager what exact customization you desire, the
manager will set the preliminary term of delivery. Typical
delivery of OneSolution takes between 5 - 7 working days, but
there can be some delays if you don't provide the necessary
information, such as correct contact information or personal files
(texts, images, etc.) |
| How can I check status of my order? |
|
Once you have
registered you will get access to your own personal production
interface. Using this interface you will be able to check current
stage of your order, chat live with manager, upload personal files
required for tuning and view screenshots of original template or
current results. |
| What do I have to do to get desired results & avoid delays? |
|
Please
provide correct and full information about yourself. According to
US legislation your information will not be used in any way, other
than using it to provide you with the details of your project.
Make sure you have all necessary information and personal files
(texts, images) that will allow manager to completely understand
your project, give you the right quote and proceed with
production. |
| What should I do if I have sent the payment but my project is suspended because of antifraud check? |
|
Please don't
worry, this is the usual procedure. Please wait patiently for an
e-mail with further instructions. Usually antifraud check takes 12
- 14 hours. |
| What should I do if I don't like the final Webdesign result? |
|
When your
task is done you receive an e-mail asking you to login to your
personal production interface and check screenshots of your
OneSolution final result. If you don't like the result you may
reasonably revise it by chatting with manager and demand necessary
updates. |
| What if I am in a different time zone? |
| This is not a problem. We have around the clock, enthusiastic staff, committed chat rooms, phone-lines, and e-mail support. |
| How can I chat with my designer if my English is bad? |
|
Please don't
worry about your English communication skills. Our experienced
managers will communicate with you patiently. If you prefer to
communicate with us via e-mail, you are welcome to do so. Please
visit support page and submit your corresponding request. |
| What can I do with my OneSolution WebSite files? |
|
You may:
Build any other website using the customized WebDesign in any way
you desire. You may not: Claim intellectual or exclusive ownership to any of our products, modified or unmodified. |
| What is the design turnaround time? |
|
Turnaround
time for normally 7 business days, depending on the rate at which
we receive feedback from you. Your design coordinator will provide
an accurate start and completion date for your project upon
receipt of all documents. |
| Can I talk to my designer on phone? |
|
You will
receive a design consultation and one-on-one interaction with your
designer for WebSite design and custom e-commerce design projects. |
| How do I receive my WebSite files? |
|
Upon project
completion your WebSite files will be sent to you via email
attachment in a ZIP file. After your project is completed, you may
request your WebSite files will be burned onto a CD and shipped to
you via USPS Priority Mail. After project completion in 7 days, we
upload all files to a secure server which you can access. |
| This is my first design project. What should I consider? |
|
Simple is
better. It's best not to get too complex with your design. Understand your market. How do you want your company perceived? Young and energetic? Dependable? Innovative? Speak your mind! If you have a design style in mind, make it known! |
| Can I use as many colors I want in my WebSite? |
|
You can use
as many as you wish. We recommend a maximum of 4 colors to suit
your office logo, business cards & other stationary. |
| Do you work with Macromedia Flash? |
|
Yes. We offer
Flash animation on a case by case basis. Ask your design
coordinator about our Flash services. (not included in OneSolution,
will be priced separately) |
| Shopping Cart Faq |
| What does OneSolution's Shopping Cart (myCart) offer? |
|
Our Shopping Cart encompass everything you need to sell online.
The core of myCart is the feature rich, search engine friendly,
shopping cart software. The tools built into myCart will help you
sell more and save time. myCart is a complete solution which
includes ultra-reliable web hosting and friendly & 24x7 technical
support. ECSnap.com also offers services to improve your web site
by both gaining traffic and improving conversion rates.
ECSnap.com's family of services include ecommerce web design, logo
creation, search engine optimization services, pay per click
management, merchant accounts, domain registration, and more! |
| What are the fees for ECSnap.com myCart? |
|
myCart has a flat cost of $17/month for small business web sites
with a one time setup fee of $47. myCart does not charge a percent
of your revenue like other ecommerce solutions. |
| Do you offer any kind of guarantee? |
|
myCart offers an unconditional 30 day money back guarantee. If for
any reason myCart does not fit your needs you will get back the
first month fees. It is truly risk-free. |
| How does myCart compare to Yahoo! Merchant Solutions & MonsterCommerce? |
|
myCart has many competitive advantages over Yahoo! Merchant
Solutions & Monster Commerce. Click
here for a feature & price comparison with Yahoo Merchant
Solutions & Monster Commerce. |
| Can I build my new myCart site while the site at my other host stays live? |
|
Yes! When you sign up for myCart you get your own IP address which
you can work on while you keep your domain live at your existing
host. Only when your myCart storefront is ready to go live will
you change your DNS settings to point your domain to us. |
| Can I use my own domain name with myCart? |
|
Absolutely! With myCart you can point your domain directly to our
servers. You do not need to use a subdomain of myCart or any other
temporary domain name placeholder. |
| How will potential shoppers find my site? |
|
One common fallacy in the internet is the “If you build it, they
will come” mentality. You must make plans to market your web site!
myCart helps you out by having a search engine friendly shopping
cart. When internet spiders pick up on your web site they will be
able to be crawled and indexed by the major search engines. myCart
also automatically lists all your new products in Google & Froogle
Shopping Search Engines. ECSnap.com has additional search engine
marketing services which can greatly increase your online
revenues. To see more information on what ECSnap.com can do visit
our web promotions website at http:/www.ecsnap.com/search-marketing-index.htm
|
| Why is myCart search engine friendly? |
|
myCart takes great strides to ensure the software you are using is
search engine friendly to give you the best chance to get listed
highly in search engines. There is a myth that dynamic pages
cannot be spidered or indexed by the search engines. This couldn’t
be further from the truth! What matters is how the page is
created. There are many features and tools built right into myCart
that help your site attain top listings! |
| How am I notified of a new order? |
|
When an order is placed on your site you will receive an email
with the details of the order including the shipping and billing
information, and the products which were ordered. Your customer
will also receive an email with the same information notifying
them of the order. |
| After someone checks out on my store, how do I get that money? |
|
When someone checks out of your myCart store using your online
payment gateway, the money is transferred to your merchant
account. Then, depending on your merchant account, you will
receive the funds anywhere from 1 business day to the first
payment cycle the following month. Most merchant accounts take
only 1 to 3 days to transfer funds from the merchant account to
your bank account. |
| Can I take credit cards without having a merchant account with internet payment gateway? |
|
Yes, you can! myCart offers a solution called custom payment. With
custom payment you can set up to take credit cards manually. Then
all you need to do is log into your myCart storefront and capture
that credit card information and punch it into your desktop credit
card terminal. |
| What will happen to my search engine listings if I switch to myCart? |
|
Typically rankings will fluctuate when switching providers while
the search engines are reindexing the pages. With good link
popularity the site will be crawled very soon after the switch and
the spiders will begin to index the new pages. After fluctuations
the listings will typically level back of and increase over the
long haul due to the search engine friendliness of the myCart
solution. |
| How does myCart calculate shipping? |
|
You can calculate shipping rates in any combination of the below
three ways. 1) Real Time Shipping Rates Calculate shipping by weight and location and have live shipping rates post to your customers directly from the carriers you choose; UPS, FedEx, or USPS. 2) Custom Shipping Table by Weight Rather than using the actual rates from the carriers, you can use your own defined shipping rates which are determined by the overall weight of the items in the shopping cart. 3) Custom Shipping Table by Price You can use your own defined shipping rates which are determined by the overall price of the items in the shopping cart. One very popular configuration is to use Real Time Shipping Rates in conjunction with Custom Shipping Table by Price. Many merchants will offer real time rates from their carrier of choice for ground and air shipments, but also will run a special for free shipping over a certain order total. They will use the Real Time Shipping Rates and also create a custom table for Free Shipping by price where the prices for which the shipping rate of $0.00 is defined only over the dollar amount. (For example all order over $100 receive free shipping). |
| How much design flexibility does myCart offer? |
|
myCart offers amazing design flexibility for an out of the box
ecommerce solution. Virtually all areas of the website can be
edited; many of these areas you can modify with your own HTML,
Javascript, or Flash. Even though myCart offers all of this power
and flexibility, it is a very simple solution to use. Even novices
can create professional looking web sites with the point and click
options, clickable style sheet, and WYSIWYG (standing for “What
You See Is What You Get”) editor available in any area where you
can add your own custom HTML code. |
|
|
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